My tutor has completed a tuition session with my child and I am not entirely satisfied, do I still have to pay for this session?

Yes, you will need to pay for any tuition sessions that have taken place or sessions where the 24 hours notice has not been provided. As our private tutors do not offer free tuition sessions, we are unable to provide refunds on tuition sessions or discounts on sessions where the client is not entirely satisfied.

If you are not happy with the quality of tuition received, you will still need to pay for the expected amount for the tuition fees. You may then explain to the tutor that you wish to terminate all future tuition sessions and contact WISE tutors so that we can find a replacement tutor. Tutors should be paid for any tuition sessions that they have conducted with you. Clients are always free to leave feedback about the tutor on the tutor’s profile.

Posted in: COMPLAINTS

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