We understand that there may be one-off cases where the tutor is held behind by a number of factors. However, it is unacceptable for a tutor to continually turn up late to tuition sessions or fail to turn up to the session.
All tutors with WISE tutors join us based on the professionalism and commitment shown by all tutors, therefore it is highly likely that such a tutor would be removed from our books.
In the first instance we would ask you to discuss this with your tutor in case there has been a misunderstanding about the start or end time for tuition sessions. Alternatively, please email firstname.lastname@example.org and we will endeavour to resolve this. In most cases this will mean finding a replacement tutor.
Posted in: COMPLAINTS